The Harm Prevention and Minimisation Amendment Regulations 2023 outline specific procedures for conducting room sweeps in Class 4 gambling venues. Gaming rooms must be checked by venue staff three times an hour to observe any potential signs of gambling harm. Staff are required to identify any player who has remained in the gaming room across nine consecutive sweeps, typically indicating continuous play for three hours.

EZYSWEEP is a facial-recognition service Go Gaming provides to licensed NZ gaming societies. It's used only to identify people excluded from gambling and to help venue staff spot signs of gambling harm during mandatory monitoring sweeps — not for any other purpose.

The venue remains unaware of your name or any personal information unless you are an excluded individual who has agreed to share your details with the Ministry of Health's CONCERN database.

Cameras are in the gaming room (entrance, inside, exit) and, at some venues, at the ATM. They are not at the general venue entrance and don't scan people elsewhere in the venue.

Facial recognition technology should be restricted to its designated uses. In gaming rooms, for instance, cameras are used primarily to help venue staff identify banned or excluded individuals entering the gaming areas and to carry out comprehensive room sweeps to detect potential signs of gambling harm and ensure compliance.

No.

No. A staff member always confirms any possible exclusion match in person before any action is taken — the system itself never acts alone.

No.

Entering the gaming room signifies your implied consent. If you prefer not to be photographed, kindly refrain from entering the gaming room.

Implied consent refers to permission that is not explicitly stated but is inferred from an individual's actions. For instance, your decision to enter the gaming room implies consent. Be aware that there are signs indicating the use of cameras with facial recognition technology operating.

No. EZYSWEEP does not use biometric information for marketing, building profiles, or inferring age, gender, ethnicity, emotions, or any other characteristic.

The Harm Prevention and Minimisation Amendment Regulations 2023 have brought several significant changes for Class 4 gambling venues in New Zealand. Aimed at improving the detection and handling of problem gambling, these changes ensure that venues adhere to updated standards. Among these updates are detailed guidelines for room sweeps or inspections and ATM cash withdrawals.

Personal information may go to IT/cloud service providers or someone you authorise. Biometric information is only disclosed in narrow circumstances (e.g., for the purpose it was collected, with your authorisation, or to prevent a serious threat to life/law).

Yes. You can request confirmation of whether EZYSWEEP holds biometric information about you, what type, and access to it — plus access/correction rights for your personal information under the Privacy Act.

Yes. You can request a correction, including deletion, or submit a "statement of correction" that gets permanently attached to your record and shared with anyone the information was disclosed to.

Access is generally free, but GO GAMING reserves the right to charge reasonable costs for copies or corrections — you'll be told about any charge before it's processed.

Contact GO GAMING's Privacy Officer at privacy@gogaming.nz with proof of identity and details of your request. GO GAMING also has a formal process for responding to privacy breaches under Part 6 of the Privacy Act.